We want to ensure you are happy with the product you buy on our website. In the event that you need to chat to us about your order, please call +1 713 263 3826, email us at [email protected] or write to us at our address (see our Contact page).
Returns :- You have 15 calendar days to return a product, from the date you received it. To be eligible for a return, your product must be unused and in the same condition that you received it. Your product must be in the original packaging. Your product needs to have the receipt or proof of purchase.
Perpetual software licences are only able to be returned provided the full activation key has not been provided (a trial key is initially issued with new orders).
Subscriptions run on a month-by-month basis, so if you wish to return a product or cancel your subscription, this would take place after the first full month payment, e.g you sign up today you can cancel at the end of the month.
Our right to cancel :-
We may cancel your order if:
Products that have been ordered are not available. In the event that this happens, we will let you know the Product is not available and endeavour to help you find an alternative product which meet your needs. We are not obliged to provide a substitute
You do not pay us the price due for the Product by the due date
You are from outside the USA & CANADA
You are not authorised to order Products from us
If we wish to cancel your order for products, we will contact you.
Refunds :- Once your product is received, we will let you know it has arrived. We will immediately notify you regarding the status of your refund, after inspecting the product. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer��s policies.
Shipping :- You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-��refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us :- If you have any questions on how to return your product to us, please contact us.
Note :- Damaged items, used items, opened items, or items purchased more than 15 days ago, are not eligible for a refund. To obtain a Return Merchandise Authorization (RMA), please call +1 713 263 3826 or [email protected] RMA numbers are valid for 15 days only